To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large ...
Manage office administrative works
Maintain and update stocks record
Update daily sales and expenses record
Assist in production management
Handle social media account (reply comments, PM, DM)
Muslim and has own transport
Working hour (Monday-Friday : 10am-7pm), ...
KEEP RELATIONSHIP with existing agents
DESCRIBE / GIVE DESCRIPTION to agents who are still unclear with chocodaps system
Hear & assist PROBLEMA / ISSUES from agents and make them relax
SUPERVISE & RECORDING AGENTS CURRENT SALES
Assist in company EVENT
Welcome customers upon their arrival
Fast reply on Whatsapp, Instagram, Facebook
Ask targeted questions to identify clients’ problems and needs
Recommend the most suitable services based on clients’ problems and preferences
Help clients find laptop services they’re looking ...
Mainly handle outbound/inbound communication (calls/live chats/emails) engaging customer on services offered by company
Handle and resolve customers’ queries and feedback received via telephone, email, live chat or other available channels in accordance to our Quality Assurance guidelines ...
Tasks include –
Sales presentations and tours of the centre;
Front desk administration, documentation, handling cash sales;
Administrate membership database using system and recording all necessary information;
Support Manager and action reports information required;
Handling guest ...
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI ...