Live chat with customer, assist them while using our company product.
Attend company training
At least SPM level
Fresh graduates are welcomed
18-28 years old
No working experience is needed
Serious on work
Chinese typing speed moderate
Working hour ...
To handle all inbound calls pertaining to hotel reservation and travel product information and other enquiries.
To exceed customers' expectation in terms of customer service & accurate information.
To be able to provide information related to travel and tours for customers' convenient ...
Answer inbound call from customers, process hotel & ticket inquiries, booking, after sales and customer complaint, as well as reply email
Provide accurate information and details to customer
Good communication skill (English and Malay or Chinese)
Fresh graduate encourage ...
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
To exceed customers expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI ...
Mengendalikan panggilan masuk berkenaan dengan soalan umum, aduan dan maklum balas dari pelanggan
TIDAK PERLU promosi barang, bersemuka dengan pelanggan dan menelefon pelanggan
Balas email dan sembang dalam talian.
Bekerja dalam kumpulan untuk mencapai target KPI dan SLA
Handling of incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need
Follow up and resolving customer complaint and problem and ensure it’s close to satisfaction
Comply to Key Performance Indicators