To handle networking or broadband issue (incoming calls)
Familiarize with all functions of the product
Job RequirementsTechnical Support Specialist (PJ Nov Intake!)
Good command of English speaking.
Able to work on rotational shift (between 7am to 2am), 9 hours per shift, 5 days per week
Short Role Description
The virtual partner account manager is responsible for working closely with the in - country resellers. In this position you will cultivate and grow assigned installed base of reseller accounts. You will be assigned a portfolio of active resellers. Must be able to drive a ...
Customer Service Skills: The customer is always right. Inside sales reps will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
Communication Skills: Inside sales representatives speak to ...
Responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals (Phone, e-mail & Chat).
Provide information in a practical and clear manner within the set parameters and answer questions concerning specific ...
To enjoy making outbound calls to all potential prospects
Persuade potential customers to purchase a product or services
Explain product or services in detailed
Answer inquiries from customers related to sales presentation
To meet sales target consistently based on the project assigned
Strong first-level troubleshooting skills
Good communication skil
Ability to manage escalated issues / difficult customers
Identify and handle customer inquiries completely and accurately to the safisfication of the customer
Respond to customers inquiries in a professional and prompt ...
Handle phone-in inquiries of current and prospective customers and members in respect of programme/related products
Provide accurate and efficient processing of reservations or support work relating to programme/related products
Maintain member accounts whenever there are changes in ...
Make adjustment to call allocations driven by the real-time trends
Create Scheduling adherence and notify support personnel
Execute reporting packages for agents, teams, and programs to provide analysis of areas of opportunity, AHT, ACW, QA, Schedule Adherence, SVL stats for previous day, WTD, ...
Able to handle incoming customer enquiries over the electronic channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.
Willingness to take responsibility and be accountable to handle customer issues in ...
We are looking for dedicated and talented tele-sales to join our high performance team.
They are responsible to search and reach out to potential customers, build rapport and maintain relationship, appeal to customer interests, close sales through calls and email.
Diploma or any ...